This Privacy Policy describes how Heritage Homes & Ranches, LLC (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or interact with our website at Heritagehomesandranches.com (the “Site”).

By using the Site or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

•  Contact and Identity Information: Name, email address, phone number, mailing address, and any other details you provide through contact forms, inquiry forms, property search forms, registration forms, or chat.

•  Property and Inquiry Information: Details about properties you view or inquire about, search criteria, preferred locations, budget, timeline, and related preferences.

•  Technical and Usage Information: IP address, browser type, device information, pages visited, referring URL, date/time of visits, and interactions with the Site (collected via cookies, pixels, and similar technologies).

•  Communication Information: Records of emails, texts, calls, or other messages exchanged with us.

2. How We Use Your Information

We use the information we collect to:

•  Respond to your inquiries and provide real estate services

•  Manage leads and client relationships

•  Send relevant property information, market updates, and follow-up communications

•  Improve the Site and our services

•  Comply with legal obligations

•  Prevent fraud and ensure security

3. Integration with Follow Up Boss CRM (Two-Way Integration)

We use Follow Up Boss, a third-party customer relationship management (CRM) platform designed for real estate professionals, to store, organize, and manage leads and client communications.

How the integration works:

•  Information you submit through forms on our Site (including name, email, phone number, property interests, and messages) is automatically transmitted to our Follow Up Boss account.

•  Website activity (such as property views, searches, registrations, and inquiries) may also be tracked via the Follow Up Boss pixel or API and associated with your contact record.

•  Data may flow in both directions as needed for the integration to function: leads and activity from our Site are sent to Follow Up Boss, and certain updates or data from Follow Up Boss may be used to personalize your experience or enable follow-up on our Site or related systems.

Follow Up Boss processes this data on our behalf to help us manage leads, automate follow-up sequences, assign agents, and provide the services you request.

Follow Up Boss has its own privacy policy and security practices. You can review their current privacy policy at the Follow Up Boss website. We require Follow Up Boss to maintain appropriate safeguards for the data we share with them.

We do not sell your personal information.

Data will not be sold or shared with third parties for marketing or promotional purposes.

We do not sell phone numbers.

4. Sharing of Information

We may share your personal information only in the following limited circumstances:

•  With service providers who help us operate our business (including Follow Up Boss for CRM and lead management, website hosting providers, analytics providers, and email/SMS service providers), under contractual obligations to protect your data.

•  With licensed real estate agents or team members within our company who need the information to respond to your inquiry or provide services.

•  When required by law, legal process, or to protect our rights, safety, or property.

•  In connection with a business transfer (e.g., merger or sale of assets), subject to appropriate confidentiality protections.

We do not share your information with third parties for their own independent marketing purposes.

5. SMS / Text Messaging

If you provide your phone number, we (or our service providers, including through Follow Up Boss) may send you text messages related to your inquiry, appointment confirmations, reminders, property updates, or important changes.

•  You can cancel SMS messages at any time by texting STOP.

•  After you text STOP, we will send a confirmation message and you will no longer receive SMS messages from us.

•  Message and data rates may apply.

•  For help, text HELP or contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies, pixels (including the Follow Up Boss pixel), and similar technologies to understand how visitors use the Site, remember preferences, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While no method of transmission or storage is 100% secure, we work with reputable providers (including Follow Up Boss) that maintain industry-standard security practices.

8. Your Rights and Choices

Depending on your location, you may have rights to:

•  Access the personal information we hold about you

•  Request correction of inaccurate information

•  Request deletion of your information (subject to legal exceptions)

•  Opt out of certain communications

•  Opt out of the “sale” or “sharing” of personal information (we do not sell or share for cross-context behavioral advertising)

To exercise these rights, contact us using the information in Section 10. We will respond in accordance with applicable law (including CCPA/CPRA for California residents and other state privacy laws).

You may also unsubscribe from marketing emails by using the link in those emails.

9. Children’s Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Heritage Homes and Ranches, LLC

PO Box 311227, New Braunfels, TX 78131

Email: Buywithrhondak@gmail.com

Phone: 830-708-3804

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of the Site after changes constitutes acceptance of the updated policy.

Important notes for you (the website owner):

•  Replace all bracketed placeholders with your actual company details.

•  Place a clear link to this Privacy Policy on every form (especially the primary contact/inquiry form). This is often required for SMS/carrier business registration when using Follow Up Boss or similar tools.

•  The strong “we do not sell” and “Data will not be sold or shared with third parties for marketing or promotional purposes” language helps satisfy common carrier and Follow Up Boss-related compliance expectations.

•  This is a template only. Have it reviewed by a qualified attorney familiar with real estate and privacy laws in your state(s) before publishing, especially if you operate in California, Colorado, Virginia, or other states with comprehensive privacy laws, or if you handle EU data.

This policy specifically discloses and authorizes the two-way Follow Up Boss integration while keeping the language clear and protective of user data.

Texas Real Estate Commission Information about Brokerage Services

Texas Real Estate Consumer Protection Notice